Improve Your Human Resources Service Delivery with Findley

HR is a major contributor to business results, and CHROs and VPs are continually looking to measure their functions against the best practices of their peers. Through our process, Findley:

  1. Helps HR leaders evaluate how their HR is performing
  2. Identifies opportunities for improvement or change
  3. Identifies the best technology solutions to support ongoing best practices

Findley accomplishes this through the practices below.

Compression Planning

To kick off a project with the larger HR leadership team, we suggest using a facilitation technique called compression planning to develop a strategic HR service delivery roadmap. Compression planning helps leaders determine actionable next steps in a compressed timeframe.

HR Assessment

We measure the effectiveness and efficiency of current processes and standard operating procedures by looking at HR’s time, cost, and service allocations.

Specific areas typically assessed include:

  • Human resource planning
  • Organizational development
  • Creating the employee value proposition
  • Selection and staffing
  • Onboarding
  • Employee performance management
  • Employee relations
  • Exit management
  • Health and welfare plan administration
  • Retirement benefit plan administration
  • Compensation administration
  • Information management
  • Compliance
  • Payroll

Reporting Considerations and Recommendations

The HR Service Delivery Assessment report correlates with other available data to provide a measure of your HR’s effectiveness. Specific demographic attributes enable a detailed level of analysis.

Develop or Refine HR Roadmap

We develop a business case documenting the needs, objectives, and financial impact to support your HR service delivery model.

The result is an HR roadmap that is based on both quantitative and qualitative analysis and addresses the unique culture and specific business needs of your organization.

Change Management & Project Management

Providing strong Change Management and Project Management in implementing changes is critical to your success. Employees need help understanding, embracing, and adopting new practices, functional responsibilities, and technologies. Any new HR Technology implementation requires focused employee training for success.

Findley Publications

Using Lean Six Sigma to Create HR Bandwidth

Maximizing the Effectiveness of Your HR Function

HR Service Delivery Effectiveness Checklist

10 Keys to Successful HR Technology Project Management

Reviewing Your Performance Management Options